Privacy Policy – www.hailxpert.com

Hail Damage Expert

At HailXpert S.L., we are fully committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website www.hailxpert.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spain’s Organic Law 3/2018 on the Protection of Personal Data and Digital Rights (LOPDGDD).

1. Data Controller

Company Name: HailXpert S.L.
NIF: B22571046
San Francisco 11, Sagunto – Valencia. CP: 46500
Contact Email: info@hailxpert.com

2. Data We Collect

We may collect the following personal data through our contact forms, quote requests, or emails: Full name Email address Phone number Vehicle information (brand, model, damage details) Any message or inquiry you submit

3. Purpose of Data Processing

We use your personal data for the following purposes:

To respond to inquiries and provide quotes

To manage repair services and customer support

To send relevant communications related to our services

To comply with legal and contractual obligations

4. Legal Basis

We process your data based on:

Your explicit consent

The performance of a contract or pre-contractual measures

Compliance with legal obligations

Our legitimate interest in providing quality customer service

5. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or for the duration of any commercial or contractual relationship. After this period, the data will be deleted or anonymized in accordance with applicable laws.

6. Data Sharing

We do not share your personal data with third parties, except when required by law or when necessary for service delivery (e.g., certified repair providers or technology service partners under confidentiality agreements).

7. Your Rights

As a data subject, you have the right to:

Access your personal data

Request rectification or deletion

Object to or restrict processing

Request data portability

You can exercise your rights by sending a written request along with a copy of your ID to:

📧 Email: info@hailxpert.com

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration, in line with industry standards and regulatory requirements.

9. Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in legislation or our services. Please review it periodically to stay informed.